Returns & Exchanges


The policy of OSCAR & FRANK regarding return of goods includes the following: The possibility of annulment: the customer decides to return all or only a portion of what they have purchased and requests a refund; The possibility of substitution: the customer decides to return all or only a portion of what he has purchased and requests replacement by another product. Both options can be implemented by contacting customer services by email at:, no later than 15 working days from the date of delivery of the product.

If OSCAR & FRANK authorises the return of goods, the customer will have 10 working days to make the shipment at its own expense, to the following addresses (customer services will inform the client where to send the goods in order to reduce the time and cost of shipping):



Please note that the product must be returned undamaged, in its original packaging and with all the accessories present at the time of purchase. In the event that OSCAR & FRANK discovers the lack of one or more parts of the goods, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts.