Returns Policy & Exchanges


RETURNS & EXCHANGES

We hope you love your Oscar & Frank Eyewear purchase. If for any reason you are not completely satisfied, we’re here to help.

Full-Priced Items

Full-priced items may be returned for a refund, exchange, or store credit within 14 days of delivery, provided that:

  • Items are unworn and undamaged

  • All original packaging and accessories are included

  • You contact us at hello@oxfeyewear.com prior to returning the item

Returns received outside of the 14-day window will not be accepted.

If any components are missing, we reserve the right to decline the return or deduct the cost of the missing items.

Sale Items

All sale items, including Black Friday, Cyber Monday, Flash Sales and Vault Sales, are final sale and are not eligible for refund, exchange, or store credit unless deemed faulty.

Discount codes are not valid during major sale periods unless otherwise stated.

Faulty or Damaged Items

While we take great care in quality control, if you receive an item that is damaged or has a manufacturing fault, please contact us immediately at hello@oxfeyewear.com with your order number and clear images of the issue.

Items are only considered faulty once assessed and approved by Oscar & Frank Eyewear.

Please note: Slight frame imbalance (“twisted” or “dancing” frames) is not considered a fault. Acetate frames are designed to be gently adjusted for individual fit and may shift slightly during shipping. If your frames require adjustment, please contact us for guidance.

How to Organise a Return

  1. Email hello@oxfeyewear.com with your order number and reason for return.

  2. We will provide return instructions and any required documentation.

  3. Return the item using a prepaid, traceable shipping method.

We are not responsible for parcels lost in transit without proof of delivery.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

If your exchange is approved, we will cover the shipping cost to send the replacement item back to you.

Processing Times

Refunds
Please allow 5–10 business days for approved refunds to be processed once received and inspected. You will receive email confirmation once completed. Depending on your bank, funds may appear in your account during your next billing cycle.

Exchanges
Please allow approximately 2 business days for approved exchanges to be processed and dispatched. A new tracking number will be emailed once shipped.