SHIPPING INFORMATION
SHIPPING
Oscar & Frank Eyewear is proudly based in Australia and ships worldwide.
Complimentary tracked shipping is included with all orders.
No additional shipping fees are added at checkout.
DISPATCH
Orders are processed Monday to Friday and dispatched within 1–3 business days.
During sale or promotional periods, please allow up to 5–10 business days for processing.
Tracking details will be emailed once your order has shipped.
ESTIMATED DELIVERY TIMES (FROM DISPATCH)
Australia — 2–5 business days
New Zealand — 3–7 business days
United States & Canada — 5–10 business days
Europe & Rest of World — 7–14 business days
Delivery timeframes are estimates and may vary due to customs processing, carrier delays, public holidays, or peak periods.
INTERNATIONAL DUTIES & TAXES (DDP)
All international orders are shipped DDP (Delivered Duties Paid).
This means all duties, taxes, and import fees are covered upfront — there are no additional charges upon delivery.
INTERNATIONAL SHIPPING PERKS
• Complimentary worldwide shipping 🌍
• Duties & taxes included (DDP) — no surprises at delivery
FURTHER SHIPPING TERMS
ORDER CHANGES
If you need to update your shipping address, please contact hello@oxfeyewear.com immediately.
We will always do our best to accommodate changes prior to dispatch.
Orders may be cancelled within 24 hours of purchase. Once dispatched, shipping costs are non-refundable.
DELIVERY & RESPONSIBILITY
A signature may be required upon delivery. Please inspect your parcel before signing.
Oscar & Frank Eyewear is not liable for parcels that are lost, stolen, or damaged once marked as delivered by the carrier.
Any international parcels that are unclaimed and returned to us will require the customer to cover re-delivery costs.
SALE PERIODS
During sale periods, dispatch may take up to 5–10 business days.
All sale items are final sale unless deemed faulty.
RETURNS & WARRANTY
For returns, exchanges, or warranty enquiries, please contact hello@oxfeyewear.com with your order number and details.