RETURNS & EXCHANGES
WHAT IS THE RETURN POLICY?
OSCAR AND FRANK EYEWEAR does not accept returns (refund, exchange or credit) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase.
OSCAR AND FRANK EYEWEAR does not accept returns (refund, exchange or credit) for any purchases made during the Black Friday and Cyber Monday sale or any Flash Sales.
FULL PRICED ITEMS
We hope you will love your new OSCAR AND FRANK EYEWEAR sunglasses. However, we do have a returns policy in place if you are not 100% satisfied with your purchase.
To be eligible for a REFUND, EXCHANGE or CREDIT the following requirements are met:
- The item/s are returned within 14 days of you receiving them
- The item/s must be in original packaging, undamaged and with all the accessories present at the time of purchase
- You must contact us at email@example.com prior to sending back the item/s
Please feel free to email us with any questions to aid you in this decision.
Orders must be returned within 14 days from the day you received it. Unfortunately, if your return exceeds our 14-day policy we will not be able to process your return.
In the event OSCAR AND FRANK EYEWEAR discovers the lack of one or more parts of the goods, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts.
Please allow a minimum of 2 business days for the processing of your return once the return is received. You will receive a confirmation email when your return has been completed. Depending on your bank, your credit may not show until your next billing cycle.
Whilst we hope this never happens, if you do receive a faulty item, please contact us immediately so we can personally assist rectifying the problem as quickly as possible.
We only accept goods as FAULTY if the following has been met:
Oscar and Frank Eyewear Pty Ltd deems the goods to be faulty.
Please Note: Dancing frames (twisted frames) is not considered a faulty item as natural acetate is designed to be bent and manipulated in order to obtain the perfect fit to individual face shapes. If your frames done seem to be sitting level, please feel free to contact us for advice on how to rectify. Frames may settle into a slightly uneven stance during shipment.
HOW DO I ORGANISE A RETURN?
Email firstname.lastname@example.org to advise us of the return or exchange. We will send you the exchange form plus, give you any details you may need.
Print and fill out ALL details requested. Please ensure that you send this form back with your sunglasses.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to OSCAR AND FRANK EYEWEAR for an exchange or refund are NOT covered or reimbursed by us. If you request an EXCHANGE however, we will cover the shipping cost to send the new item out to you again.
We recommend using a prepaid, traceable method to ensure safe delivery. OSCAR AND FRANK EYEWEAR takes no responsibility for missing parcels without proof of delivery.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
For a REFUND please allow 5-10 business days from the day the refund is received to be processed after approval. You will receive a confirmation email when your refund has been completed. Depending on your bank, your credit may not show until your next billing cycle.
For an EXCHANGE please allow a minimum of 2 business days for the exchange to be processed and the new item/s to be sent out. A new tracking number will be issued to you via email when the item/s have been shipped.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at email@example.com so we can personally assist rectifying the problem as quickly as possible.